NEST x YALE Cannot edit, create passcode in NEST App

[DiegoHiguera]

My Yale Lock  Connect has been working for years. Recently it went Offline and since then I am unable to create a passcode.

 After doing all the troubleshooting I am actually able to do the initial set up. (Create Master Passcode and Guests from the lock)

When I try to link the Lock with my Nest App it erases the Master Pascode and then I get an error message saying "Something Went Wrong"... I have tried everything several times on the blogs and nothing works.

I have removed the lock from Nest App, hard reset the Lock, reset connect unit. Strong Internet connection / mobile data vs wifi, reinstalled the Nest App... always the same message and behaviour.

Thanks

 

[Derickf]

Hi @DiegoHiguera,

I appreciate you taking the time to post in the community. I'm sorry to hear that your Nest x Yale is not allowing you to edit or create a passcode in the Nest app. Don't worry; help is here.

Before we continue, I have some questions:

• When did the issue start?
• Have you tried to use another device?
• Have you checked if the Nest app is updated?

In the meantime you can take a look at the following article: How to set or change passcodes for Nest × Yale Lock.

Let me know how it goes.

Best regards,

Derick.