05-27-2022 10:24 PM
Since May-8 2022, Nest app updated and nest app unable to lock/unlock digital lock through the app. All user passdown lost except main user.
06-02-2022 08:46 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?
Best Regards,
Brad.
06-02-2022 09:00 AM
Yes, I still need help. My family use one single password to unlock the door currently.
06-02-2022 09:01 AM
Hey there,
If the other passwords are lost, or not longer working then the main user will need to add everyone back in with a new code.
Best regards,
Brad
06-02-2022 09:18 AM
06-02-2022 09:18 AM
06-02-2022 09:19 AM
The app changed. I no longer recognized it. No place to add users.
06-06-2022 08:09 AM
Hey folks,
Here is a great article that goes over how to create new passcodes and other helpful information.
Best regards,
Brad
06-09-2022 08:30 AM
Hi there,
Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.
Best Regards,
Brad
06-12-2022 04:28 PM
Hi there,
We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.
Regards,
Steve
06-05-2022 01:27 PM
Brad, please explain how to add temporary user codes via the Google home app. The Nest app no longer allows us to do this.