Since May-8 2022, Nest app updated and nest app unable to lock/unlock digital lock through the app. All user passdown lost except main user.
I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?
Yes, I still need help. My family use one single password to unlock the door currently.
If the other passwords are lost, or not longer working then the main user will need to add everyone back in with a new code.
The app changed. I no longer recognized it. No place to add users.
Here is a great article that goes over how to create new passcodes and other helpful information.
Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.
We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.
Brad, please explain how to add temporary user codes via the Google home app. The Nest app no longer allows us to do this.
Google Nest Help Center
Chromecast Help Center