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Nest App can’t unlocked nest x Yale digital lock

Edwin_yeoh
Community Member

Since May-8 2022, Nest app updated and nest app unable to lock/unlock digital lock through the app. All user passdown lost except main user.

10 REPLIES 10

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

 

Best Regards, 

Brad.

Edwin_yeoh
Community Member

Yes, I still need help. My family use one single password to unlock the door currently.

Brad
Community Specialist
Community Specialist

Hey there,

 

If the other passwords are lost, or not longer working then the main user will need to add everyone back in with a new code.

 

Best regards,

Brad

Edwin_yeoh
Community Member

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Edwin_yeoh
Community Member

0062BBAB-0CF9-4A9C-911B-EC1045491BDC.png

Edwin_yeoh
Community Member

The app changed. I no longer recognized it. No place to add users.

Brad
Community Specialist
Community Specialist

Hey folks,

 

Here is a great article that goes over how to create new passcodes and other helpful information. 

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. 

 

Best Regards,

Brad

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve

onehalfklingon
Community Member

Brad, please explain how to add temporary user codes via the Google home app. The Nest app no longer allows us to do this.