12-14-2022 12:21 PM
Hi,
I have seen this same issue all over the boards and no solutions have worked.
I pair the nest connect fine to the app but then when i go to connect the lock to it, it will repeatedly say that in cannot find the assisting device to connect.
Please provide a solution.
12-19-2022 05:27 PM
Hi AnthonyP24,
I’m sorry for the trouble here. Let’s sort this out — a few questions: what’s the status light of your Nest Connect? How far is your Connect from the Nest x Yale Lock and router? Are the batteries of your lock fresh? Do you have an Android or iPhone? Do you have other Nest products like the thermostat or smoke alarm? Also, what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
Here are some troubleshooting steps you can try:
Let me know how it goes.
Thanks,
JT
12-22-2022 05:40 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, JT.
Thanks,
Archie
12-23-2022 09:14 PM
Hello there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie