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Nest Connect and Yale x Nest Door Lock will not connect

Community Member



I have seen this same issue all over the boards and no solutions have worked.

I pair the nest connect fine to the app but then when i go to connect the lock to it, it will repeatedly say that in cannot find the assisting device to connect.


Please provide a solution.


Community Specialist
Community Specialist

Hi AnthonyP24,


I’m sorry for the trouble here. Let’s sort this out — a few questions: what’s the status light of your Nest Connect? How far is your Connect from the Nest x Yale Lock and router? Are the batteries of your lock fresh? Do you have an Android or iPhone? Do you have other Nest products like the thermostat or smoke alarm? Also, what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)?


Here are some troubleshooting steps you can try:


  1. Hold down your Connect’s button until the light pulses blue (about 10 seconds). Then, release the button. 
  2. Wait for Connect’s light to turn green, which means the restart is complete.
  3. Remove one of the batteries from the lock for 60 seconds. Then, plug it back in.
  4. Try plugging your Connect into a different outlet that’s about halfway between your lock and router.
  5. Check for sources of wireless interference. Thick walls, floors, appliances, furniture, and even other electronics on the same network can cause interference.
  6. Factory reset your Connect. Hold your Connect’s button for much longer than 8 seconds, the light will turn yellow, which means your Connect is preparing to factory reset. Keep holding down the button, when the light flashes yellow then goes off, release the button. 
  7. If none of those steps work, factory reset your lock. Then, try adding your lock again to the app.

Let me know how it goes.




Community Specialist
Community Specialist

Hey there,


I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

I appreciate the help, JT.




Community Specialist
Community Specialist

Hello there,


Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.