Nest Connect will not go green

[RaptorMike]

Trying to install Nest Connect, light will not turn green. Even after factory reset and getting yellow light, it goes back to flashing blue light. I’m stuck!

[zoeuvre]

Hi RaptorMike, 

Thanks for reaching out to us. I found a helpful guide for you to troubleshoot Nest Connect that fails to be paired on the app. 

Let us know if you have any other questions. We're happy to help. 

Best,

Zoe

[zoeuvre]

Hi there, 

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hello RaptorMike, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe

[RaptorMike]

Zoe, I found these troubleshooting tips on the Nest site. I was hoping to get some help from a user that has faced the same issue I am facing with the Connect device. 
Mike

[zoeuvre]

Hi there RaptorMike, 

Thanks for reaching back out to us, and I appreciate you following the troubleshooting steps. By any chance, could you help me with the exact error code or message you are seeing on the Nest app as you try to pair the Nest Connect to it?

Best regards,

Zoe 

[Jenelyn_O]

Hi there,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

I appreciate your help, Zoe.

Thanks,

Jenelyn

[Jenelyn_O]

Hey RaptorMike,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

Best,

Jenelyn