I had the technician here today and all was working fine but when I tried to add a household member to the Nest Connect for the Yale Lock + Nest Connect, it said I could not use the primary account to add a household member. Therefore I tried to add a shared email account also on gmail but then I was getting an error message from Nest Connect that it was already associated with another/previous account which I thought I deleted. I attempted to reset and my technician from a third party technology firm cannot help me immediately. How do I reset my Nest Connect and disassociate it with an account that I don't see exists, the gmail account exists but Google Home does not show the front door lock or any of the associated apps or accounts. Simply put, I want my Nest Connect to forget everything and not recognize an association with any account and I want to add it to the preferred account of my choice - thanks in advance!
