Nest Guard suddenly dead

[Rtsal]

Hi - Nest Guard showed offline and not connected to power on app. Tried plugging it into different outlets and it will not restart. Anything I can do?

[Djlb8889]

Mine is doing the same. Have done multiple resets. Nothing is working. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having this issue, I understand how upsetting this could be, but I'm happy to assist you with this issue. If you are running into difficulties with your Nest Guard, I would suggest that you reach out to Support so they can go over some troubleshooting steps with you.

Best Regards, 
Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad