Nest Yale lock will not connect

[KureCoach]

I moved into a house that already had Nest thermostat, Yale lock, Connect, and cameras.  I have the thermostat and Connect all set up.  I cannot get the Yale lock to connect.  When I hold the button, it flashed blue three times then green twice.  It never says 'Ready".  It never speaks at all.  It worked fine for the prior owner of the house.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having this issue, I understand how upsetting this could be, but I'm happy to assist you with this issue. I have an article that goes over how to troubleshoot the lock being offline. 

Best Regards, 
Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad