Nest X Yale Lock Issues

[vweaver]

Hi! 

I have had the Nest X Yale lock for almost 3 years and it has almost NEVER worked. It is constantly offline and I cant use the app to open or close the door. The deadbolt part still works when typing in the pin. It WILL NOT connect to the app or the Nest Gaurd. I have tried everything. Factory Rests, deleting the product from the app, updating the wifi router, updating the Nest Gaurd. NOTHING WORKS. I keep coming back to the lock to see if I can get it to work but I can't get it to connect. I just get T026 error code. Any help would be awesome because I am about ready to rip it out. 

[judylee418]

Hi, I have a similar issue. Following this thread.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 
Brad

[vweaver]

Hi Brad! Yes, I still need help trying to get the lock back online and connected to the nest system.

[Brad]

@vweaver 

Sounds like you either have an internet issue, or your lock may be malfunctioning. Have you tried to Factory Reset it?

Best regards,

Brad

[vweaver]

Hi Brad, 

I have done a couple of factory rests in the 3 years I have had the lock. This last time I did the reset I couldn't get the lock to reconnect to the Nest Connect. I double-checked that my wifi router didn't have any updates and also made sure that all of the apps were up to date as well. 

In previous factory resets, I could get the lock to come back online, and then after a little while it would go to being back offline. 

[Brad]

@vweaver

I would suggest that you reach out to Support then moving forward. I think they will be able to get you some more technical help and could get it escalated. 

Best regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[vweaver]

Hi Brad! I have not reached out to support yet. I will soon. but thank you for your help so far!

[Brad]

@vweaver

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad