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Guard lost connectivity

Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.


Original poster: Kathryn & Ben Folts 


All of the sudden my nest guard no longer is able to see any WiFi networks.  I have followed the troubleshooting steps on the community forum as listed here.

This is a real bummer because not only did I purchase the system and many sensors, but now after factory resetting I have lost connection to all my sensors and can’t get the guard back online.  
Is there any additional recourse for this issue as I’ve seen several posters having the same issue.  It seems like the networking WiFi functionality of the device has been broken.  
This system worked flawlessly for over a year and nothing has changed in my home. 

Community Member

Same exact issue you describe. Can someone at @User123456 help?


Community Member

I have same issue for last 6 to 9 months.  These devices can’t all fail the same way.  The Nest Guard A0024 device can communicate to other Nest components but not my router.   Unit is less than 4y old, still in warranty?  please help.