Nest X Yale lock unlocking and locking on its own

[Atxsunshine]

My Nest X Yale lock is unlocking and locking on its own. I have taken the batteries out twice, and turned off home/way but it is still running on its own. Just started happening this morning. 

[TrevorS]

Is the Automatic re-lock option enabled in the lock settings.  The Default is "no" but it can get reset.  According to the paper manual, this can be reset from the lock keypad, but I haven't managed that either.  My lock started doing this  a few days ago.  Mine does not seem to go back to factory defaults even after the internal rest button is pressed.  I have no idea what is going on with it.

[Juni]

Hi folks,

Thanks for reaching out — let's see what's going on. A few questions: when did the issue start? Is your Home/Away Assist setting turned on in the Nest app? Do you have family members in your account? Also, do you have a pending iOS update and your Nest app is up to date? 

I look forward to your responses.

Regards,

Juni

[Markjosephp]

Hello there,

I'm dhecking back in — how's it going? Still need our help? Please let us know more about this so we can move forward.

Thanks for looking into this, Juni.

Best,

Mark

[Markjosephp]

Hey everyone,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Thanks,

Mark

[TrevorS]

Thanks Mark,

It's all working for us again. Getting the lock to factory reset was the crucial thing. 

Trevor

[Markjosephp]

Hello Trevor,

Sounds great! I appreciate the update on what you've done to have your concerns rectified. It looks like we have come to a solution, so I'm going to lock this thread in 24 hours. If you have any other concerns or questions, please feel free to create a new thread.

Regards,

Mark