Nest X yale lock is having tampering issue

[sweduns]

My nest x Yale is making the noise that lock is tampered multiple times during day and night unnecessarily. Because of that I have to disconnect and keep offline. Need support on that
I have installed this in last December and have to keep it offline most of the time because of this issue. I have already reached this community for support once. They asked to submit the form for support team as the none of the options suggested worked. I did submit the form but didn’t receive any response on that.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 

Brad.

[Swedund]

I didn’t receive any kind of support after submitting the form you suggested. Just wanted to check what other options I have before replacing this unused x yale lock.

[Brad]

Hey there,

Thank you for your patience. We do not process these requests in the Nest Community Forums. If you are seeking a replacement, please note that unless the device is under warranty, we cannot issue a replacement. 

Please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number. 

Best Regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. 

Best Regards,

Brad

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.

Best regards,

Brad

[Brad]

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad