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When did Nest stop using Brinks?

alehdez1989
Community Member

I have recently been getting a notification that the Nest security system has "no cellular backup". I did research online and came to find out that Nest is no longer supported by Brinks. (https://www.googlenestcommunity.com/t5/Security/Nest-Secure-Cellular-Backup/m-p/111159)

 

When did this happen and how come I was not notified of said change. It seems ADT is the new security which allegedly supports Nest. When I spoke to the ADT rep to get a quote on the service I was told I had to re-purchase all the smoke detectors, door/window sensors and hub. I was not offered a stand alone service that did not require new devices from ADT.

From the the ADT website (https://www.adt.com/google#:~:text=Customers%20with%20ADT%20Command%20&%20Control,the%20compatible%2...) I found out that you need to primarily be connected to ADT and then be able to access those services with Nest/google products. If nest is getting replaced by ADT then I would like a refund for all the products and services sold to me as "security" because it seems they are worthless. 

9 REPLIES 9

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

 

Best Regards, 

Brad.

alehdez1989
Community Member

Yes. Can you answer when did brinks stop supporting Nest Security?

alehdez1989
Community Member

How come whenever I reached out to ADT they told me they only offer services by selling their own products which I already have the Nest version for? 

alehdez1989
Community Member

Do I need to change to ADT to have cellular backup? 

Brad
Community Specialist
Community Specialist

@alehdez1989

 

I don't know when they stopped off the top of my head. Not sure what the plan is for cellular backup. I would suggest you contact Support and ask those questions. That is not something that we handle in these community forums. 

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.


Best regards,

Brad

alehdez1989
Community Member

you didn’t answer any of my questions. Just close the thread. Waste of time

Brad
Community Specialist
Community Specialist

@alehdez1989

 

I answered your question above. Please look at my response above. If you wish to lock it, then I will do that.

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. 

 

Best Regards,

Brad