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Nest Yale Lock locking backwards

HeyUtahgetmetwo
Community Member

Hi. I've reset my lock multiple times hoping that it "hands" correctly, but it keeps locking backwards. I read that there was a code to reverse the handing, but that code includes # signs which my lock doesn't help. 

Thanks for the help!!

Lewis

3 REPLIES 3

janthadeus
Community Specialist
Community Specialist

Hi HeyUtahgetmetwo,

 

I’m sorry for the delay. It looks like your deadbolt isn’t calibrated. When you’re installing your lock, the Nest app will have you check the deadbolt’s calibration. Your door needs to be closed during this step. If your door was open, your lock may not be able to properly calibrate. Without accurate calibration, the Nest app may say that your door’s locked when it’s not, or vice versa.
 

Here are some troubleshooting steps to try:

 

  1. Open your door.
  2. Slowly use the thumb turn inside your home to extend the deadbolt all the way to the locked position, then retract it back to the unlocked position.
  3. Close your door.
  4. Again, use the thumb turn to extend and retract the deadbolt.

If it feels like the deadbolt is sticking or scraping at any point, or if it feels like the deadbolt isn’t able to fully extend when your door’s closed, you may need to make some adjustments.
 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

It's me again. I want to make sure you're all good — did those steps work?
 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Best,

JT