12-07-2022 07:34 PM
We set up our nest connect. I have ensured it has a good connection and it is close to the best Yale lock. I have tried having Wi-Fi only on my phone and ensured the button on lock is blue while I try to connect. I have tried to connect by scanning code and looking up device on app. I have restarted my phone. Each time it does not recognize that the Nest Connect is already set up and asks that I set up this device first. Spent over 30 min with all the above trouble shoots. What else should I do?
12-11-2022 06:41 PM
Hi SusieP,
I’m sorry for the delay. Let’s sort this out — a few questions: what’s the status light of your Nest Connect? How far is your Nest x Yale Lock and Connect from the router? Are the batteries of your lock fresh and standard AA alkaline batteries? Also, what Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
Here are some troubleshooting steps you can try:
Let me know how it goes.
Thanks,
JT
12-14-2022 09:45 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, JT.
Thanks,
Archie
12-15-2022 05:43 AM
Able to get it connected. Finally worked after resetting the lock.
12-15-2022 12:40 PM
Hello SusieP,
Sounds great! Thanks for the update, and we're glad to know that resetting the lock did the trick.
So we can mark this one as finished, and I'll lock the thread in 24 hours unless we can help with anything else.
Regards,
Mark