Nest Yale lock keypad is unresponsive even after replacing batteries

[ktb8888]

I just tried to do a factory reset for my Nest Yale lock but the keypad is not lighting up so I'm not able to enter a master code. I tried replacing the batteries and doing another reset but keypad is still unresponsive. Tried changing batteries again and still no lights on the keypad. At this point the lock can only be locked manually now (from inside) but there is no way to enter a code to unlock it from outside... 😞 Please help. 

[rodvillegas]

I am having the same issue with mine. Started about two weeks ago. I just did a factory reset and still nothing is working on the keypad side.

[Lance_L]

Hello everyone,

Thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with your Nest x Yale Lock. No worries; I’m here to help.

Since resetting the lock didn’t fix the issue, I’d suggest contacting Yale support for further assistance.

Reach out if you have any other questions.

Best regards,

Lance

[Fdeandreis]

I do have the same problem, replace batteries and the keypad is no longer working, in response with any touch. It only works with the app 

[Lance_L]

Hey Fdeandreis,

I’m sorry to hear you’re having trouble with this as well. Have you also tried to factory reset your Nest x Yale Lock? If not, this video guide may help: How to reset your Nest × Yale Lock.

Let me know how it goes.

Best,

Lance

[Fdeandreis]

Yes I did, starts working and then starts making weir beeps and becomes unresponsive ....  the beeps continue... key pad no longer working .....  its super frustrating ....

[Lance_L]

Hi Fdeandreis,

Thanks for getting back to me. I know how it feels when something isn’t working the way it should. Since resetting the lock didn’t fix the issue, the best thing to do now is to contact Yale support for further assistance.

Feel free to reach out if you have other questions in the future.

Best regards,

Lance

[luisleao]

I've the same issue and it started TODAY. The lock was working perfectly and even if I change the batteries it keeps the same behaviour.

Once I lock/unlock using the deadbolt the keypad works again for 1 time and them stop to respond when I touch the Yale button.

[rodvillegas]

After contacting Yale support, they had me remove the batteries and remove the interior side of the lock. Then disconnect the cable that is inside for a few moments. Afterwards I connected it back and reassembled the lock. Haven’t had the issue come back at all since then.

I hope this helps.

[zoeuvre]

Hello luisleao, 

Thanks for reaching out, and I'm sorry to hear about the situation. By any chance, have you contacted Yale support already? If so, please let us know. 

I appreciate your input, @rodvillegas and I'm glad to hear that everything has been sorted out. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.

Kind regards,

Zoe