Nest Yale lock

[Imsg128]

Like many others , I have an issue with the Yale lock batteries. Since the day one  the batteries dusky hold charge more than  a few weeks. My son didn’t share it with me as he didn’t use it at all . The customer service refused to help me with the warranty because I didn’t have proof of purchase , it was over a year and my we didn’t save the receipt . I believe this product is faulty by design . I will recommend others to shop for other locks.,

[ReginaS · Accepted solution]

Hi Imsg128,
 

I appreciate your honest thoughts about this experience. I know how it feels when things are not addressed, but I can assure you that we are committed to providing the best experience. Would you mind providing your case ID so we can further assist you with this?
 

Best regards,
Regina

[Imsg128]

Hello Regina, 

Thank for your consideration. The case ID: d82d0e.

Regards,

Ibrahim 

[Jenelyn_O]

Hi there,

Chiming in — please check if you received an email on the day you contacted our support. Your correct case ID number should be there. 

I appreciate the input, Regina.

Thanks,

Jenelyn

[Imsg128]

Hello Jenelyn,

This case ID was written in the subject time of my correspondence with Yale Support group:d82d0e

is this correct Case ID

subject line:Re: Yale Warranty case ID: d82d0e.

If you need more information please let me know .

Many Thanks in advance  for your help

Regards,

Ibrahim 

[Jenelyn_O]

Hey Imsg128,

I'm sorry for the late response. Unfortunately, we can't find your case using the case ID you have. Please help us to search for it by filling out this form. Please let us know once done. 

Kind regards,

Jenelyn

[Lance_L]

Hey everyone,

@Imsg128, chiming in; our support team has reached out to you via email. You can continue the conversation on that channel.

Thanks for the help, Regina and Jenelyn.

Best,

Lance

[Imsg128]

Hello everyone, I believe I have replied to every request from the team . I again asked the Nest help desk  to send me the correct case number. They sent me this case number: ffe0da.

if you have any specific question, please feel free to contact me. 
Thanks and best regards,

Ibrahim

[Lance_L]

Hi Imsg128,

Thanks for the follow-up information and for the case ID. However, that isn’t from the Nest support team. Please check your spam or junk folder for an email with the subject "[3-2017000035060] Your Google Support Inquiry.”

If you didn’t receive the email, please let me know, and I’ll be happy to assist you further.

Thank you for your patience.

Sincerely,
Lance