Nest battery doorbell will not connect to Google Home

[KJLC]

HI,

We had to get a new router for our home and now our battery Nest door bell will not connect to the Google Home App.   I have updated, deleted, reinstalled the Google Home App; removed the device and tried new home addition; restarting the doorbell.... it still gets as far as connecting device then "something went wrong"...of course, I also started and restarted my phone.   Help.....

[SteveT1]

Hi there,

Sorry to hear about you experience in setting up your Nest Doorbell (battery). Let's check this further. A few questions:

1. What is the color or the LED lights on your Nest Doorbell (battery) during setup?
2. What phone are you using?
3. Is your Home app updated?

In the meantime, you can check this article on how to Troubleshoot Nest camera and doorbell setup messages for basic steps.

Regards,

Steve
 

[SteveT1]

Hi there,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[mishaloralaylo1]

first of all make sure your app is updated. turn off the device wait a few seconds and try again. it should connect imo