Nest connect will not connect

[Rwirsing371]

I have tried numerous times to connect the Nest connect and connect get it ti connect.  I even tried putting the thermostat onto my hotspot to try to connect to a different network to see if that was the issue. Did not fix it. I get the NA003 , blue light blinks, cant connect. I do not get the solid yellow light, however I do get a yellow light blinking. I then press the button and get a blinking blue. Still no result.  

[gmelanymelissa]

Hi @Rwirsing371, 

Thanks for posting here in the community. I'm sorry to hear that your Nest Connect won't connect. Help's here!

Let's try some troubleshooting steps:

• Restart the phone or tablet: A simple restart can often resolve connection problems. 
• Restart the Nest Connect: This will help you to reboot the device. Follow these steps to Restart Nest Connect.
• Reset the Nest Connect: A factory reset of Nest Connect might be necessary.
• Move Nest Connect closer: During setup, try placing Nest Connect closer to your Wi-Fi router for a stronger signal.

Keep me posted. 

Best regards, 

Melany

[Rwirsing371]

Hi, I tried all these, still no result.

[gmelanymelissa]

Hi @Rwirsing371, 

Thanks for the follow-up information. I understand how frustrating it can be when your Nest Connect won't connect.

My team would like to learn more about this behavior. When you get a chance, please fill out this form and let me know when you’re finished. We’ll have someone reach out to you via email from there.

I'm here if you have any other questions.

Best regards, 

Melany

[Samiam112]

They have ruined the product. Return it if you still can 

[gmelanymelissa]

Hi @Samiam112, 

Thanks for posting here in the community. I'm sorry to hear your Nest Connect won't connect and isn't working as expected. Help's here!

To better understand the situation, I'd like to ask a few questions:

• Could you detail the inconvenience you're experiencing with your Nest device?
• When did the inconvenience start?
• What troubleshooting steps have you tried so far?

Please let me know if you need any assistance.

Best regards, 

Melany

[Samiam112]

• Thanks it started a week ago Saturday. I tried unplugging it and cycling power to the locks.  No luck

[gmelanymelissa]

Hi @Samiam112, 

Thanks for the follow-up and your efforts in taking the troubleshooting steps before. I'm sorry to hear your Nest Connect won't connect.

Try the troubleshooting steps here:

Factory Reset your Nest Connect: Performing a factory reset will erase all settings and remove the Nest Connect from your Nest account.

• Hold the wake button down for 13 seconds or until the LED turns solid yellow.
• Once the LED turns a solid yellow, continue to hold down the wake button for another 10 seconds. If the button is released before the 10 seconds are up, the factory reset will fail.
  • To cancel, press the button again.
• After 10 seconds, release the button. The LED will stop and the settings will now be erased. There will also be a notification that the Nest Connect is offline.

Factory Reset your Nest Yale Lock: You may need to factory reset the Google Nest × Yale Lock to resolve some issues. Follow these steps to Factory reset the Nest × Yale Lock.

Keep me posted.

Best regards, 

Melany

[Samiam112]

Not sure why they closed this. My connect went offline AGAIN.  My locks are each 3lbs of Google electronic waste. I have slowly gotten rid of nest products, I guess I will have to spend more money to replace the locks now.  That will leave me with smoke detectors and a thermostat to deal with. 

one of the largest richest companies in the world clearly dgaf about their products.  

sickening