11-25-2023 03:58 PM
Bought the Yale lock from the google store. I have tried to connect the nest connect to the nest app. Google home sends you there. Tried adding the nest connect and get error code NA004(0.80) nest connect couldn’t connect to wi-fi. Make sure that your wi-fi network is connected to the internet and you entered the correct password. I have tried resetting the nest connect. Looked to see where the password would be in the app to no avail. I know when I first started to set it up it did ask for a password. Have tried calling google twice and got the run around. Anyone else have suggestions?
11-28-2023 05:51 PM
Hello Mike38211,
Thanks for reaching out and sharing all the steps you’ve tried to fix the issue with Nest Connect. I'm sorry to hear that you’re having trouble with this; don’t worry. Help’s here.
Can you share the case ID from your interaction with the support team so I can check what happened?
Also, you can try to reset the Nest Connect one more time before adding it back to the Nest app:
Let me know if the error persists.
Best,
Lance
11-28-2023 06:00 PM
I have reset the nest connect a couple of times. Held the button until the yellow light turned off. I have noticed that the nest connect will be a slower fade when reset and a faster fade after trying to connect. I never got a case id as I was sent to the Yale lock group first and he only wanted to reset the lock. Then I talk to someone in speaker and said that it the Shaw modem issue. There is no support for the nest connect by its self.
12-03-2023 05:15 PM
Hey Mike38211,
I appreciate the follow-up information. I’d like to dig deeper into this — I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.
Best,
Lance
12-03-2023 05:29 PM
I filled out the form
12-04-2023 01:46 PM
Hi Mike38211,
We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.
Cheers,
Lance
12-18-2023 02:09 PM
Hey Mike38211,
Our support team has already reached out to you via email. You can continue the conversation on that channel and reply with the requested information so that we can provide further assistance.
Best,
Lance