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Nest guard cannot connect

suharshs
Community Member

Error nf004 after only a year and a half of working, tried all steps here https://support.google.com/googlenest/thread/74314564/nest-guard-won-t-connect-to-wifi?hl=en

 

also followed all steps by nest support chat with no luck. at the end google said look for a new security system. Are there any other options or is all the money I sunk into detects before google announced discontinuation of this product just wasted?

 

has anyone else experienced this? Were they able to resolve and if so how? 

5 REPLIES 5

googleguy11
Community Member

Yes - exact same issue. Worked fine for a couple of years - now the Nest Guard wont connect to wifi. Did they kill the product? I'd love to continuing using it. 

deanm977
Community Member

I have the same issue as well, no longer able to connect to wifi as of 2 weeks ago.  Worked fine for a year.

suharshs
Community Member

Chatted with nest support. They told me it’s out of warranty and no longer supported so just need to find a new security system 😞 at this point I am just going to do that and only purchase things like this from companies that have longer support. Lesson learned.

Brad
Community Specialist
Community Specialist

Hey folks,

 

Wondering if you still needed assistance with this issue? Please let me know!

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.