Nest x Yale Keypad Stopped Lighting Up

[Nate-Britt]

The keypad on our Nest x Yale lock has stopped lighting up, and I have replaced all batteries, and have attempted a factory reset.  However, upon resetting it, I'm asked to press the Yale logo to begin set-up, but the keypad is still not functioning.

Does it need to be replaced?  If so, will a replacement be sent?  A product shouldn't stop working after just two years...

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Nate-Britt]

Still require assistance.

[Brad]

Hey there,

You may want to reach out to Yale to see if they can fix this issue for you, or if a replacement is needed. There are many help articles that go over some troubleshooting steps but it sounds like there may possibly be a malfunction of the keypad. Do any of the buttons work? Or is this just that the lights do not light up?

Best Regards,

Kalla.

[Nate-Britt]

Yale was of no assistance, and the speaker/privacy button on the back of the device works.  However, the keypad does not light up and does not register any action.  When I reset it, it wants me to press the "Yale button" on the keypad to begin set-up, but it doesn't even register that.

[BillAccucom]

I'm an installer and am having the same exact issue on a project with one of theirs.  Is there any kind of answer from Google, nest or Yale?