The keypad on our Nest x Yale lock has stopped lighting up, and I have replaced all batteries, and have attempted a factory reset. However, upon resetting it, I'm asked to press the Yale logo to begin set-up, but the keypad is still not functioning.
Does it need to be replaced? If so, will a replacement be sent? A product shouldn't stop working after just two years...
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
You may want to reach out to Yale to see if they can fix this issue for you, or if a replacement is needed. There are many help articles that go over some troubleshooting steps but it sounds like there may possibly be a malfunction of the keypad. Do any of the buttons work? Or is this just that the lights do not light up?