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Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

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Lock Physical Status Not SYnching With App

Just installed a Nest Yale Lock and everything went fine in the installation and the connection to the wi-fi and the app. The problem is that when I manually lock the deadbolt with the thumb turn inside it rarely shows as locked in the app. It's not ...

Kalamunda by • Community Member
  • 467 Views
  • 1 replies
  • 0 kudos

Need help with Nest Secure $200 promotion.

I am reaching out here in a last ditch effort to see if there is any one who can help or get me into contact with some one that can help me get the $200 credit offered because as was stated in another resent post, google customer service is everythin...

Nest Secure Compensation

So I inadvertantly missed the deadline for the $200 compensation for the Secure deactivation. My fault, sure. Contacted customer service less than 24hrs after the deadline asking if an extension was possible and was immediately denied. The $200 offer...

RDM3 by • Community Member
  • 332 Views
  • 0 replies
  • 0 kudos

Nest Yale Lock passcode doesn’t work

We have installed the Nest Yale Lock with 2 different locks and have had the same problems. Install and setup is great. Master code works great to unlock. No issues. We go to connect to Nest app and now none of the passcodes will work. We did a facto...

Google Customer Service is Horrible

Here is a final transcript of my communication with support. It appears to get in touch with a manager is like having to punch your way through guards at fort knox. Thier smart remarks are not appreciated. I have nest all over my home and have paid t...

Jtwo by • Community Member
  • 943 Views
  • 1 replies
  • 3 kudos

Problem w nest connect

On troubleshooting to check the connection status of my nest connect it keeps going to yellow factory setting, even after I have pressed the button quickly to cancel the factory setting. Not able to get a green light.

NancyG13 by • Community Member
  • 432 Views
  • 1 replies
  • 0 kudos

Nest Yale Lock Battery Drain

I recently installed my locks 3 weeks ago. For two weeks no issues then this week I’ve had to replace the batteries every other day for both locks 3 times. I’ve factory reset both locks multiple times. Added a nest connect near both locks so they are...

Slinder by • Community Member
  • 1023 Views
  • 4 replies
  • 0 kudos

Resolved! Next Yale lock

We are listing our house for sale. I need to add another password to the nest lock in order for real estate agents to access our home. How do I do this?

Khayes by • Community Member
  • 1719 Views
  • 2 replies
  • 0 kudos

Devices no longer show on the Nest app

I use the Nest locks to set up guest access to our vacation home for friends and family. Yesterday, all of my devices, including my locks, thermostat, and smoke detector or no longer in the Nest app. I am overseas, I will not be back in the house for...

Bborz by • Community Member
  • 2062 Views
  • 13 replies
  • 0 kudos

Google Yale Lock

I find it very disappointing that my expensive Google Yale lock won't connect to the Nest Connect device. I keep getting the following error, "Can't connect to Nest x Yale Lock". Can someone please assist me with this? Thanks in advance.

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