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Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

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No codes working on Nest Lock

Starting today our Nest Lock is unable to open with anyone’s code( we have 4 different codes). We are able to unlock it via the app and via the thumb lock. Looking inside the app all our codes are still the same and privacy lock is not on. Literally ...

Leviticus by • Community Member
  • 650 Views
  • 1 replies
  • 1 kudos

Low battery alert

Hi,I'm getting critical low battery alerts on my Yale lock after replacing the batteries less than one month ago. This is the 2nd time in a row that I've had to replace batteries after less than a month. I've had 2 Yale locks and in the past batterie...

Staceysb by • Community Member
  • 870 Views
  • 2 replies
  • 0 kudos

Resolved! Need to retrieve Google Nest Footage

Hi everyoneI am trying to retrieve Google Nest footage from 30 days ago but as of 4 days ago my Google Nest subscription was mistakenly cancelled by ADT. After speaking to ADT they tell me I have to contact Google to see if the footage was still save...

CocoCreal by • Community Member
  • 1328 Views
  • 1 replies
  • 0 kudos

Old code still works on Yale, unable to find or remove it

I have a short term rental and had an old passcode that stopped working suddenly for one of my guests, the Yale lock kept giving the error “passcode doesn’t work right now” and only the master code was able to unlock it. I removed the lock from my ac...

Batmann by • Community Member
  • 1150 Views
  • 1 replies
  • 0 kudos

My code for open my door didn,t work

Last night I was unable to open my door, the système said Try later, the code is not availible ###### ##### ###-###-### #

Corinne1 by • Community Member
  • 837 Views
  • 2 replies
  • 0 kudos

Did anybody else never get the $200 Nest Secure Credit?

Had a Nest Secure system that I was happy with. When Google decided to discontinue support, we were told we'd get a $200 Google Store credit or an ADT offer. I never received the initial email, so I contacted support around November 2023 and was told...

dmmmack by • Community Member
  • 1507 Views
  • 5 replies
  • 0 kudos

Nest Lock already out of batteries

Hi I've posted a message 6 months ago as I had trouble with my batteries.https://www.googlenestcommunity.com/t5/Nest-Protect/Low-batterie-alert-and-automatic-lock-not-functionning-after-batteries/m-p/557745/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9u...

Nest Yale lock turning the wrong way

A day after successful installation my Nest Yale lock went offline. Numerous attempts to reconnect it to Nest Connect failed. I did a factory reset, after which the motor now turns the lock in the opposite direction. I've tried every different combin...

NormanM by • Community Member
  • 1840 Views
  • 3 replies
  • 0 kudos

Nest connect will not connect

I have tried numerous times to connect the Nest connect and connect get it ti connect. I even tried putting the thermostat onto my hotspot to try to connect to a different network to see if that was the issue. Did not fix it. I get the NA003 , blue l...

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