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Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

Forum Posts

Nest Yale Lock and Home Entry Only Codes Won't Work

I've been unable to get any of my guest access codes working. I replaced the locks with brand-new locks, and I'm experiencing the same issue. When I add a guest, the auto-generated code doesn't work. If I change the code to a custom code, it also won...

Nest x Yale Lock not working correctly

We have been having issues with our Nest x Yale lock for the past 2 weeks. The lock would disconnect from the app and we factory reset the lock and changed the batteries and it worked fine for a few hours and then it would do it again. Being that we ...

Christinek by Community Member
  • 1539 Views
  • 13 replies
  • 0 kudos

Yale Lock and Nest connect not showing up in Nest app

I was having issues with the keypad on my Yale Nest Lock being responsive. I rarely use the app, but when I opened the app to see if I could lock with that, I noticed it was not in the app anymore. I tried to factory reset, starting with the connect,...

Taylcc01 by Community Member
  • 626 Views
  • 4 replies
  • 0 kudos

Nest Detect functionality after 4/8

After Nest Secure support stops, will it be possible for Detect sensors to continue to offer Pathlight and open tones? I would think Detects could still connect to WiFi through a Connect or if Guard could continue to function locally to serve that pu...

Nest Connect out of box: error NA013 (4.7) while adding

I just received my new Nest Connect (to replace the Guard). I am unable to add it to my Nest App.The error message NA013 (4.7) I received is NOT included in your troubleshooting guide. "The app is having trouble connecting to the assisting Nest produ...

JRuocco29 by Community Member
  • 3139 Views
  • 22 replies
  • 1 kudos

Nest Yale lock

My lock was working fine until I had to do a factory reset and re setup on my account. When I put the plate back on, it keeps clicking and not locking/unlocking through the app and keypad.i tried locking and unlocking manually and it’s moving smoothl...

Vivek7286 by Community Member
  • 486 Views
  • 1 replies
  • 0 kudos

Resolved! "Nest Connect is using battery power" notification on Nest x Yale lock

Hello. I am getting this "Nest Connect is using battery power" notification on our Nest x Yale lock. The Nest Connect is plugged into the wall. We have tried unplugging and replugging.We have tried replacing batteries in the lock.We have tried resett...

bfr by Community Member
  • 1163 Views
  • 3 replies
  • 1 kudos

Cant add nest connect through nest app

Bought a new house with a yale lock, connect, and two protect detectors. I've reset everything but cannot get the connect to connect for the lock. I'm trying to add the connect through the nest app but keep getting the error Code NA022. I cannot seem...

Fabfive by Community Member
  • 633 Views
  • 1 replies
  • 0 kudos

Yale Lock Replace Batter

I keep getting low battery alerts after replacing the batteries (AA alkaline). Just installed new ones two days ago, and received yet another low battery alert. I enter the house thru the garage and only open this door to retrieve mail, so it is not ...

cbobash1 by Community Member
  • 551 Views
  • 1 replies
  • 0 kudos

My Nest x Yale lock goes offline everyday at the same time

Hello, I recently had to replace my entire Nest Security system (as we all have dealt with or are dealing with). This included purchasing a new Nest Connect so that my existing Nest x Yale lock would continue to work. Spoiler: it doesn’t function pro...

Jenknee80 by Community Member
  • 1231 Views
  • 9 replies
  • 2 kudos
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