I have a hello, two gen 3 thermostats, three old indoor cameras and now trying to install the connect and subsequently the lock.
installing connect makes me stand between a thermostat and the hello to make the assisting device search work. All good, but I’m not sure which assists. I did get one message to “move closer to the camera”, so maybe that’s a clue, if it means the hello.
trying to add the lock never finds the assisting device. I have removed all 3 cameras from the account and powered them off. I have tried the assisting device search standing by the hello and by each thermostat. Fails every time. The hello is now the oldest device installed.
I refuse to remove the hello nor the thermostats to see if that helps. I’d prefer to return the Yale and get my $$ back.
I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. This issue was to be corrected with a recent update, but it seems we are still seeing this inconvenience happen to our users. I would like to ask you to provide feedback on the issue in the app, and as annoying as it can be, at least try to turn off your other Nest/Google products after a Factory reset on this lock and try again. That works for most users until we have a solution.