New property with nest lock and no access code

[Fersandov]

I bought a property and the lock was a nest yale lock. I got a code from the old owner to access. All ok but then 5 days later the code wasnt working anymore. I called the old owner and asked him to provide me with a new code while i could access the property and then reset the whole lock and allow myself to create my own new codes. Unfortunately he said that he deleted the app and has no way to help me with a new code... i am now outside the property,  with no access codes so i dont know what to do. I do have the Nest connect system plugged and instaled on my iPhone... how can i open the lock ? If I can come in i can proceed with the whole reboot process but it has to be done from the inside... 

[RXShorty]

Hi @Fersandov 

You should try doing a factory reset the Yale lock.

Please check THIS website on how to do this.

[zoeuvre]

Hi folks,

@Fersandov, thanks for reaching out, and I'm sorry to hear about the situation. I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further. 
 

I appreciate your help, @RXShorty. 

Best,

Zoe

[zoeuvre]

Hi Fersandov, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[Jenelyn_O]

Hi there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

I appreciate the help, @RXShorty and Zoe.

Regards,

Jenelyn