When I go to lock the keypad it seems like the bolt is moving in the opposite direction. You can manually lock it from the inside and it's smooth, but you can't lock it from the outside using the keypad or the app.
I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?
We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
