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Second Home doesn’t see Nest Connect

Jonohenebrey
Community Member

When trying to add my Nest x Yale Lock, it continually asks me to add a Nest Connect before proceeding, however I already have a Nest Connect on my app. It shows as active and connected to the wifi. I’ve removed the Nest Connect from the app and re-added it with no luck. I’ve also done a factory reset on the lock with no luck. Not sure how to get the setup to proceed past asking for a Nest Connect.

this post has been created before.

I've done all the factory resets . This seems to be an issue with the Nest App where it doesn’t realize a connect has already been added. I’m going through this because I’m adding a second “home” on Nest Apps to have different access  codes.  This lock use to work on the first home. 

1 REPLY 1

zoeuvre
Community Specialist
Community Specialist

Hi Jonohenebrey, 

 

Oh no! I'm sorry to hear that your Nest Connect does not show up on your Nest app. Are you using the right account where Nest Connect has already been added? To make sure, sign out of the app, then select Sign in with Nest to proceed. You may also try to check on other devices, such as a phone (iOS or Android), tablet, or computer to see if the same situation occurs.

 

Let us know how it goes.

 

Best,

Zoe