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TO26 error when trying to connect Yale lock

Billjones
Community Member

Keep getting a TO26 error when trying to connect my yale lock to nest. I’ve run through the trouble shoot guide and it mentions the error but doesn’t say what it is. Also what is the correct way to keep the lock awake during connection?  The app says push and hold the white button but this just turns privacy mode on and off.

thanks

Bill

4 REPLIES 4

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 
Brad

Dannyv39
Community Member

Hi there, I have been having the same issues now for about a week and have completed all of the troubleshooting requirements - still not connecting. Can someone reach out to me #

 

 

Brad
Community Specialist
Community Specialist

@Dannyv39

 

I cannot assist you with that unfortunately, but I would suggest that you contact Support

 

Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad