Neat won’t connect

[Needhelpnow]

So I had to move my nest from a different home to my new home. The nest guard is updated, on the same wifi as my phone, it has been rebooted twice now (as well as the nest and Google home apps) and connects fine in the nest app. However when I try to add my other nest products the nest guard will not connect to my phone. I can disarm and arm the guard fine in the nest app but that’s it. I can’t add any of my cameras or detects because the guard will not connect to my nest app during installation. 
I have no clue what to do to solve this issue. 

[BrandonLaMontCo]

i'm not sure about the product or service my friend. sorry I cant help, I'm trying to catch up

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best regards,

Brad

[BrandonLaMontCo]

@Needhelpnow  do you feel like its possible that they maybe tech issues, hardware issues or somthing else. If everything was working fine before, why not now? if we work hard enough, I bet we can solve the problem. are you still having problems with the network or hardware?

[Brad]

Hey folks,

Have you tried to attempt to Restart and/or Factory Reset your Nest device? I would start there. You can learn how to do either here.

Best regards,

Brad

[BrandonLaMontCo]

@Brad  yeah brad no not yet. I personally haven't gotten any networking instruments such as the thermostat or the nest. however in the future when I able to organize and afford all that is needed to facilitate a sterial google enviournment i'm sure gonna begin development. thank you for your information and support my friend.

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[BrandonLaMontCo]

not really but most of the times yes. actually i'm still attempting to get the people experiencing the problems to communicate. thy dont really say much, ever. every now and then I'l get a kudos. other than that I believe there mostly tests of some sort. who knowa? I wish you all the best my friends!

[Brad]

Thank you for helping out on this thread! We always appreciate what community members bring to these Nest Community Forums! 

Best regards,

Brad 

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad