Tags for Nest Guard

[Audey]

Hi, hope that somebody can help. The tags for Nest Guard are connected to an account. Now, when I deleted this account and try to connect the tag to the new account it is saying that it is connected to an other account. Since I cannot use this account anymore to delete the tag I’m wondering if they’re any option. Strange that this is the way of connecting to your guard. 

any advise?

[janthadeus]

Hi Audey,
 

Thanks for visiting the Community. I’m sorry for the delayed response. Let’s check this out — try to factory reset your Nest Guard then try adding your Nest Tag again.
 

Let me know how it goes.

Thanks,

JT

[janthadeus]

Hey Audey,

How's it going? Still need our help?

Regards,

JT

[Audey]

Hi JT, I still have to perform the reset. Will do this next week when back from business trip. 

[janthadeus]

Hi there,

Got it, sounds like a plan! Keep me posted.

Thanks,

JT

[janthadeus]

Hey there,

How's it going with your Nest Tags? Still need our help?

Regards,

JT 

[janthadeus]

Hi there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT

[Audey]

Hi JT, will be back home end of the week. Will try your solution then. Aren’t the tags connected to an account instead of the device?

[janthadeus]

Hey there,

Cool, sounds like a plan! Good question! In most cases it’s connected to your Nest account. It’s probably paired to your old home structure and when you’re adding it to your current home structure that’s when the error message pops up.

Keep me posted. I’m happy to help.

Best regards,

JT

[Audey]

Ok understood. I use the same device but with an other account. As advised I will fully reset the Nest Secure this weekend. Will keep you posted. Thanks for your support.

[janthadeus]

Hi Audey,

Got it, no worries. I'll keep this thread open until we hear it from you.

Best,

JT

[janthadeus]

Hey there,

Checking back in — how's it going with your Nest Tag? Still need our help?
 

Regards,

JT

[janthadeus]

Hi there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT

[Audey]

Hi JT, still working on. My time was too limited so next attempt coming saterday.

thanks

[JenniferV]

Hey Audey,

Understood — take your time. We'll wait for your update here.

Thanks for the help here, JT.

Regards,

Jennifer

[janthadeus]

Hi there,

Checking in to see if you still need help with this. In case there are any follow-up questions or comments, feel free to update this thread and we're happy to assist you further. 
 

Thanks,

JT

[janthadeus]

Hey there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Thanks for chiming in, Jennifer.

Best,

JT