05-03-2023 02:15 PM
Hi. I have had a Google Nest for more than a year with no issues. However, recently on 2 different occasions the temporary guest codes did not work. I physically went to the location to verify this on the 2nd time. The code was active in the app and not working. My code worked in the lock. I verified that the privacy mode was not activated. Also, I was able to open door remotely with my phone. I programmed a new, different code and the new code worked each time. One big problem. I will not always be available to troubleshoot entry when everything is done right. This is exactly why I bought this lock and recently a 2nd one for a different property. Now I am a little worried that a guest will get locked out and I won't be available like the 2 aforementioned situations. I do have a clue that is strange. The code for the 1st time this happened matched a code that I assigned to someone else several weeks earlier and was deactivated, then person removed from my list as I only have 10 spots. I need to do research if 2nd code was recycled. Please tell me what will fix this permanently. I do not like the idea of a factory reset because we would just bury the problem and it will probably resurface at an unknown date and time.
05-03-2023 02:16 PM
I forgot to mention. It is a Yale Google Nest.
05-08-2023 05:54 PM
Hi David1215,
I’m sorry you’re having trouble accessing your guest pass codes. Let’s see what’s going on — a few questions: could you remove the guest pass codes then create a new set of pass codes? Also, try changing the pass codes.
Here’s how:
Let me know how it goes.
Thanks,
JT
05-13-2023 03:25 PM
Hey there,
It's me again. I want to make sure you're all good — how did the steps go?
Regards,
JT
05-13-2023 04:28 PM
JT
Thanks for your input. I will try it when I am back at the location. That may be in a few weeks.
06-04-2023 06:27 PM
Hi folks,
I appreciate your help here, @janthadeus.
@David1215, did you have a chance to do the steps? If yes, how did it go? Let us know.
Thanks,
Kimy
06-07-2023 07:42 PM
Hi there,
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here.
Regards,
Kimy
06-08-2023 08:51 PM
Hello there,
We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
Best,
Kimy