Temporary codes not working occasionally

[David1215]

Hi. I have had a Google Nest for more than a year with no issues. However,  recently on 2 different occasions the temporary guest codes did not work. I physically went to the location to verify this on the 2nd time. The code was active in the app and not working.  My code worked in the lock. I verified that the privacy mode was not activated.  Also, I was able to open door remotely with my phone. I programmed a new, different code and the new code worked each time. One big problem. I will not always be available to troubleshoot entry when everything is done right. This is exactly why I bought this lock and recently a 2nd one for a different property.  Now I am a little worried that a guest will get locked out and I won't be available like the 2 aforementioned situations.  I do have a clue that is strange. The code for the 1st time this happened matched a code that I assigned to someone else several weeks earlier and was deactivated, then person removed from my list as I only have 10 spots. I need to do research if 2nd code was recycled.  Please tell me what will fix this permanently. I do not like the idea of a factory reset because we would just bury the problem and it will probably resurface at an unknown date and time. 

[David1215]

I forgot to mention.  It is a Yale Google Nest. 

[janthadeus]

Hi David1215,

I’m sorry you’re having trouble accessing your guest pass codes. Let’s see what’s going on — a few questions: could you remove the guest pass codes then create a new set of pass codes? Also, try changing the pass codes.
 

Here’s how:

1. On the Nest app home screen, tap Settings .
2. Tap Family & Guests .
3. Tap You to change your own passcode.
4. Tap Passcode.
   If you sign in with a Nest Account, you’ll enter your account password, minimize your phone’s keyboard, and press Continue.
5. Enter a passcode you’ll remember between 4 to 8 digits long.
   Note: If another person is using this passcode, a notification will pop-up to prompt you to Choose a different passcode. Pass codes must be unique so you can see who locked and unlocked your lock in History .
6. Tap Show pass code to view the pass code.
7. Tap Save. If you sign in with a Google Account, you’ll receive an email that your pass code has been changed.

Let me know how it goes.
 

Thanks,

JT

[janthadeus]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

JT

[David1215]

JT

Thanks for your input. I will try it when I am back at the location.  That may be in a few weeks. 

[Kimy]

Hi folks,

I appreciate your help here, @janthadeus.

@David1215, did you have a chance to do the steps? If yes, how did it go? Let us know.

Thanks,

Kimy

[Kimy]

Hi there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here.

Regards,

Kimy

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy