Note: I was forced to choose either Android or iOS as a platform, but this issue happens on both.
I'm reviving this thread, which was closed for some reason even though the issue persists.
The problem:
- Normally, on a Yale x Nest lock, you receive a notification when someone uses the keypad to unlock the door. If John uses his PIN, the notification will say "John unlocked the door."
- For the past 7 or so months, the lock no longer sends these notifications. If John unlocks the door, I don't get a push notification (although it does show up in the event history if you check it manually).
- The notifications for locking the door still work ("The door was locked") and the notifications for unlocking the door with the physical knob ("The door was unlocked") still work. The only issue is with the person-specific passcode notifications.
- For my household, we have observed the issue on three different Android phones and one iPhone.
- In the other thread, there were at least 7 or 8 other users experiencing this.
I have been calling and emailing with Google Support for 6 months and we have gotten nowhere. I have had many people not understand what the issue I'm describing is, and I have also had some people insist that this is "working as expected" (which just means they are not understanding what I'm describing).
It's incredibly frustrating to pay for a specific feature and then have Google break that feature without any acknowledgment or apparent effort to fix it.
(And if you are a Google person responding to this issue, please don't lead with "I understand how frustrating that is" — I have heard that too many times. If you actually understand how frustrating it is, acknowledge that you have a bug and fix it).
