02-28-2024 11:23 AM - edited 02-28-2024 11:24 AM
I keep getting low battery alerts after replacing the batteries (AA alkaline). Just installed new ones two days ago, and received yet another low battery alert. I enter the house thru the garage and only open this door to retrieve mail, so it is not from over use. The temperature is in the 50s so it is not weather related. Any suggestions/solutions as this is getting ridiculous. Thx
03-04-2024 05:28 AM
Hi cbobash1,
Thanks for reaching out to the Community and sharing all the steps you’ve tried to fix the issue. I’d be happy to help you with the Nest x Yale Lock. Let’s check it out.
To completely isolate the hardware issue, please reset the lock to factory settings.
Here’s a video guide for your reference: How to reset your Nest × Yale Lock
Let me know how it goes.
Best,
Lance