Yale Lock keeps locking and unlocking

[VLW]

Every time the door has been locked manually it locks then automatically unlocks.  I have now locked from the app as I am not there and it locks then unlocks.   It now is just constantly locking and unlocking and I receive an alert each time it unlocks.  Any remote fixes for this?

[zoeuvre]

Hi VLW, 

Thanks for reaching out to us, and I'm sorry to hear about the situation. Let's sort this out.  

A few questions: When did the issue start? Is your Home/Away Assist setting turned on in the Nest app? Do you have family members on your account? Also, do you have a pending phone software update, and is your Nest app up-to date?

I'll look forward to your response.

Best,

Zoe

[zoeuvre]

Hi there, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[VLW]

Hi Zoe, thanks for your reply! It seemed to sort it self out a few days later thankfully

[zoeuvre]

Hello VLW, 

I'm happy to hear that everything has been sorted out. Since we can now consider this one complete, I will be locking this in 24 hours if we don't hear back from you again. Feel free to start a new thread, and we'll be happy to help.
 

Regards,

Zoe