Yale X Guest Codes Not Working

[TMac]

My Nest Yale X Lock has been working well for my Airbnb. Yesterday, I added several codes for future guests - all with start/end dates/times. I maxed out the amount of codes I could add — 10, I believe. Then, the code of my current guest (with an end date over a week away) stopped working. I deleted a future guest code and tried giving the current guest with a new code, but that didn’t work either. I can unlock the door remotely - so, I know it is not a connectivity problem. Suggestions? Thanks!

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

• Are you trying to achieve this change on an iOS Device? 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.