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Yale X Guest Codes Not Working

TMac
Community Member

My Nest Yale X Lock has been working well for my Airbnb. Yesterday, I added several codes for future guests - all with start/end dates/times. I maxed out the amount of codes I could add — 10, I believe. Then, the code of my current guest (with an end date over a week away) stopped working. I deleted a future guest code and tried giving the current guest with a new code, but that didn’t work either. I can unlock the door remotely - so, I know it is not a connectivity problem. Suggestions? Thanks!

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

  • Are you trying to achieve this change on an iOS Device? 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.