cancel
Showing results for 
Search instead for 
Did you mean: 

Yale X Lock passcode stopped working after migration

Plane1286
Community Member

Hello ever since the Google migration, my wife’s passcode doesn’t work.  I tried resetting the lock but still doesn’t work.  Any suggestions out there?

7 REPLIES 7

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

 

Best Regards, 

Brad.

Plane1286
Community Member

Hi Brad,

 

yes, I only put a workaround in with adding another code entry which is the same for my wife but shouldn’t have had to do it if that was the case.

 

thank you

 

alex

Brad
Community Specialist
Community Specialist

@Plane1286

 

Has she made sure that she still has the access she had before on the app in the settings?

 

Best regards,

Brad.

Plane1286
Community Member

She has access according to app.

Brad
Community Specialist
Community Specialist

Hey folks,

 

Restarting and factory resetting your Google Nest camera or doorbell will have different results:

 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

 

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

 

You can find this information, plus additional information on this process here. Please let me know if you have further questions.

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey folks,

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

 

Best Regards,

Brad.