Yale lock battery drains

[DmitryS]

After having two Yale locks for two years the devices started to drain batteries in one day. 

Both doors lock and unlock with no effort (smooth motion).

The  Nest connects are about 6 feet away from each lock. 

I did a factory reset on both units, this didn’t fix the problem. 
Bought two more locks, batteries died in one day too. 

I also have Google WiFi and Nest Thermostats around the house.  Could someone help?  

[ryanbando22]

I am also struggling with batteries not lasting. I purchased my Nest x Yale lock about a month ago and have replaced batteries 3 times. I have reset and moved the connect to different places without any luck. 

[Brad]

Hey folks,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having this issue, I understand how upsetting this could be, but I'm happy to assist you with this issue. If you are having issues with your batteries dying quickly, then I would suggest checking to make sure that the locks are sitting correctly as they could be not locking properly and that could be draining them quicker. Also, please make sure that you are not using rechargeable batteries, they must be AA Alkaline batteries. 

Best Regards, 
Brad

[ryanbando22]

Hi Brad- the lock opens and closes just fine. I’ve also used both Duracell and energizer max alkaline batteries without luck. Neither were rechargeable. 

[DmitryS]

The batteries drain even with the new lock with the new batteries. This seems like a software issue since the hardware had been replaced including batteries. My guess it's over communicating with some devices on my network causing the excessive networking which drains the battery. Is there a way to pull some debug logs off of the device ?

[ryanbando22]

Yale is sending a me a replacement lock. Seems they agree it is a software issue. I am hopeful this resolves the issue. No ETA on when I will receive the new lock however. 

[level_ken]

Did they mention anything about updating the software/firmware? 

[Brad]

Hey folks,

I am sorry to hear that most of you are still having issues with your batteries draining. I would suggest that you try contacting Support to see if this is a fault with your device, or if this is a bug. It sounds to me personally, like it could be a bug, but support should be able to assist you best.

[ryanbando22]

I received a replacement today. Like the other one, it worked initially but hours later it no longer communicates with the nest app. The batteries will likely show as low very soon as well. I am running out of options. 

[janthadeus]

Hi ryanbando22,

Thanks for following up. I'm sorry to hear that and I know the importance of having a 24/7 security with your Nest x Yale lock. I'm with you on this. Try to factory reset your Nest × Yale Lock then re add it to your Nest app. If the batteries would still drain quickly. You can reach out to the device manufacturer. You may call Yale support team at 1-866-475-2506 or email them at support@yalelock.com.

Let me know how it goes.

Best,

JT

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[ryanbando22]

I am still waiting to receive a replacement. 

[Brad]

@ryanbando22

Have you contacted Support about a replacement? Are you still within warranty? Please contact Support if you haven't already. 

Best regards,

Brad

[ryanbando22]

Yes. They approved A replacement 2 weeks ago I am just waiting. 

[Brad]

@ryanbando22

I would check up with them or check your tracking information if you are still waiting. But ill keep the thread open for now.

Best regards,

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad

[ryanbando22]

I am waiting a response from support on tracking info for the replacement. I don’t feel this should be closed until the issue is resolved. 

[ryanbando22]

They asked I called back end of week to see if there is any tracking  info available. 

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad

[ryanbando22]

Brad why does Google support close these threads before a resolution is achieved? 

[Brad]

@ryanbando22
 

As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Best Regards,
Brad

[janthadeus]

Hi there,

It's me again. Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance. 
 

Cheers,

JT

[level_ken]

Oh boy... I just got mine and installed it yesterday. I'm just replying here to stay abreast of this issue.