Yale lock button does nothing

[Cmleonard73]

My Yale nest lock’s button doesn’t respond at at all when you push it. That means that I haven’t been able to set it up with the app. I have already reset it multiple times and still nothing. Doesn’t light up or anything. 

anyone have this issue?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Cmleonard73]

I haven’t heard anything till now. Button still doesn’t do anything when pressed or held down

[Brad]

Hey folks.

Have you tried to Factory Reset the lock instead of just restarting it? You can learn how to Factory Reset it here.

Best regards,

Brad.

[Cmleonard73]

Multiple times

[Brad]

Hey there.

I would suggest you reach out to Yale for a replacement then. It sounds like you might have a faulty device.

Best regards,

Brad.

[aatienza]

Hey folks, 

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie

[KurtL]

I have the same issue.  I press and hold the button for a long time,  No light or response.  I changed the batteriss.  No help.  Any suggestions