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Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

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Not receiving Nest lock low battery notifications

Only discovered a low battery condition by opening Google Home and seeing that the lock was offline. This is at a vacation rental property. Fortunately I was able to get our maintenance guy to replace the batteries. I read that on the Nest app home s...

46Chris by • Community Member
  • 688 Views
  • 5 replies
  • 1 kudos

Nest Connect will not go green

Trying to install Nest Connect, light will not turn green. Even after factory reset and getting yellow light, it goes back to flashing blue light. I’m stuck!

RaptorMike by • Community Member
  • 1335 Views
  • 7 replies
  • 0 kudos

Nest x Yale lock setup issues

Greetings gang, Installing a second best lock, but unable to get the setup portion completed. When putting batteries in the lock. I get some audible beeps, but the unit never speaks. Additionally, the keypad is unresponsive. I’ve tried changing batte...

Nest connect factory reset

Hi! My Nest connect will no longer show up in the app. I tried resetting it with flashing blue light and this did not work. I have tried to do factory reset but once the light goes solid yellow, it never flashes like the instructions say it should. I...

Stevevf by • Community Member
  • 1064 Views
  • 3 replies
  • 0 kudos

Nest Secure obsolence

I like many of you have a complete Nest Secure system for several years now. I received the email with instructions on how to transition to ADT and get a "free" starter kit. Unfortunately, I have deleted that email. Any attempt to contact Google / Ne...

331 by • Community Member
  • 745 Views
  • 2 replies
  • 2 kudos

Nest Yale lock seems to be locking backwards - solved

Had this issue, and saw a couple of previous posts about the same issue, and no real answer. After messing with it I figgured it out. The issue is that when the lock is initiated, it attempts to lock, but in the wrong direction, sensing an obstructio...

Brattwurzt by • Community Member
  • 13570 Views
  • 2 replies
  • 2 kudos

Yale Lock will not open with App or passcode

I have a Nest x Yale lock on a room door. It has been working fine until suddenly, from one use to the next, it will not unlock. The app states it is "offline" so I cannot open remotely and my 6 digit passcode is not working either. The room is locke...

BillK2 by • Community Member
  • 489 Views
  • 3 replies
  • 0 kudos

Yale Lock keeps locking and unlocking

Every time the door has been locked manually it locks then automatically unlocks. I have now locked from the app as I am not there and it locks then unlocks. It now is just constantly locking and unlocking and I receive an alert each time it unlocks....

VLW by • Community Member
  • 1024 Views
  • 4 replies
  • 0 kudos

Lock is wrong

Lock is going the wrong g way  

Weddeltd by • Community Member
  • 404 Views
  • 4 replies
  • 0 kudos
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