Yale lock disappeared from nest account

[nbweber]

Hello, 

My Yale lock has disappeared from my NEST account on a rental property that is a few hundred miles away from where I am now. I am unable to get tenants a new code for entry. Any advice is welcome. thanks! 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 

Brad.

[nbweber]

uh, yeah this has not been resolved and I'm worried that once it is resolved, it will happen again. 

[Brad]

@nbweber

I am sorry that happened. Are you sure that you are logged into the correct account that's associated with the lock? I would verify that first, and does anyone else have access that may have removed it from your account? I can tell you that without being able to manually check on the lock itself, there is no way around this issue unless you have someone who can do it for you there. I would have them factory reset the lock and get it added back into your account if its truly gone. If you have further questions, I would suggest you reach out to Yale support. 

Best regards,

Brad

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue as there's been a lapse in activity.

Best regards,

Brad

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.

Best regards,

Brad