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Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

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Nest app not showing yale icon lock/unlock

I have the X yale lock connected to wifi and Nest app, but no icons to tap lock and unlock. It only shows that the product was added. The passwords were entered manually. But need to be able to lock/unlock it remotely. I need the tabs in Nest app to ...

Yellowivy by • Community Member
  • 631 Views
  • 3 replies
  • 0 kudos

nest guard It does not detect my Wi-Fi network

my nest guard off line It does not detect my Wi-Fi network, I've tried all the steps and factory reset to no availand I changed the network to a new Wi-Fi router, and the problem is still that I cannot see the Wi-Fi network

Nest Yale lock doesn’t recognize connect

We set up our nest connect. I have ensured it has a good connection and it is close to the best Yale lock. I have tried having Wi-Fi only on my phone and ensured the button on lock is blue while I try to connect. I have tried to connect by scanning c...

SusieP by • Community Member
  • 367 Views
  • 4 replies
  • 0 kudos

Nest Connect MAC Address

How do I find the MAC address of my Nest Connect? I can’t seem to add the devise using the Nest app (I use MAC filtering at home.).

ukhan1 by • Community Member
  • 488 Views
  • 3 replies
  • 0 kudos

Add Yale-Nest WiFi Lock to Google Home Mini Voice Commands

Hi - I have set up my Yale-Nest wifi lock, using the Nest Connect module to work with my Google Home - and it works well.I can lock and unlock the lock from my Google Home app on my cell phone, but I can't get the lock to lock using voice commands on...

Nest deadbolt retracted latch hole is vertical

Hello,When I try and re-install my nest lock, it is backwards. Locking unlocks the door and locking locks the door. I recenlty had the door replaced. I have tried to re-install the lock and the instructions do not match up to my deadbolt. When I get ...

sxmalone by • Community Member
  • 538 Views
  • 7 replies
  • 0 kudos

Resolved! My doorbell doesn't ring most of the time

I have a Nest doorbell and it does do live and video records but the doorbell itself doesn't ring 95% of the time. My son is having the same issue. Both are in covered front porches.

gogal by • Community Member
  • 2488 Views
  • 12 replies
  • 0 kudos

Resolved! Google assistant says Yale lock is unlocked when it is locked

When I tell Google Assistant to lock the door, it locks it then says the door has been unlocked, it does the same with routines. I have removed the device and set it up again and it still does it. I have had this lock for a few years and it has worke...

Plinds00 by • Community Member
  • 4011 Views
  • 16 replies
  • 1 kudos
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