cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Security

Blog Posts

Bringing enhanced support for the Nest x Yale Lock to the Google Home app Read more

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

Help Center

Forum Posts

Start a conversation

nest connect and yale disappeared from app

I set up my lock 8 + months ago and have had no issues since. Today I went on the app to enable a passcode and the lock was missing both from Home Screen and products. I tried restarting wifi, nest connect, holding down lock button then I factory res...

Lisac604 by • Community Member
  • 1560 Views
  • 3 replies
  • 1 kudos

NEST Lock: Can I change key code?

Is there a way to add new key codes and assign them to new people? I’m using the Google Home app, because the NEST App is no longer active…

Can not remove Nset Connect

HiI can not remove Best Connect, I tried to find it on Nest app and Google Home, and tired reinstall the lock, but when I scan the QR code in the back of Nest Connect to shows” is already on my account”, I just can not remove the Connect on my accoun...

MetalFan by • Community Member
  • 1104 Views
  • 4 replies
  • 0 kudos

Resolved! Nest X Yale Lock - Not Able to Remove Guest

Hello,I added guess access for some friends and it worked great. However, now that they are gone I cannot remove them from the app. Everytime I attempt to remove them is says - “Something went wrong. Please try again”.I also removed the lock and did ...

Yellow and Green Nest Lights

Who would make the flashing lights to see whether or not it’s working be yellow and green? Since green is not a primary color, someone who is red green colorblind has no idea whether it is yellow or green. Why wouldn’t it be primary colors only? Red,...

adamrt918 by • Community Member
  • 1080 Views
  • 4 replies
  • 1 kudos

Yale lock went offline and nest connect doesn’t reconnect to wifi

My lock went offline few days ago. I checked the nest connect connection, the light came as yellow.I have tried removing the products and adding but no success. Connection check is resulting in yellow light every time. I have even moved near the wifi...

Not receiving Nest lock low battery notifications

Only discovered a low battery condition by opening Google Home and seeing that the lock was offline. This is at a vacation rental property. Fortunately I was able to get our maintenance guy to replace the batteries. I read that on the Nest app home s...

46Chris by • Community Member
  • 1820 Views
  • 5 replies
  • 1 kudos

Nest Connect will not go green

Trying to install Nest Connect, light will not turn green. Even after factory reset and getting yellow light, it goes back to flashing blue light. I’m stuck!

RaptorMike by • Community Member
  • 2593 Views
  • 7 replies
  • 0 kudos

Nest x Yale lock setup issues

Greetings gang, Installing a second best lock, but unable to get the setup portion completed. When putting batteries in the lock. I get some audible beeps, but the unit never speaks. Additionally, the keypad is unresponsive. I’ve tried changing batte...

to vote
Top Kudoed Users
View all