10-01-2024 12:29 PM
I tried to install Yale lock for my new home. I installed one yale lock in my current home in Nest app.
Now I add an new home in app and successful install the new nest connect, but when I tried to add new Yale lock, app can not connect to nest connect, then show error. I had reset several time for both Yale lock and Nest connect and I have only one wifi. I don't what's the issue.
10-02-2024 03:48 PM
This is happening with me too. Every time I try to add the lock, it asks me to install the nest connect (which i already have and which shows as connected) but when i try to connect the lock to nest connect, it provides error T030
10-02-2024 04:16 PM
Yes. The same issue to me. I doubt nest app do not support 2 homes in 1 account.
10-02-2024 04:19 PM
I only have 1 account and 1 home 😞
10-04-2024 08:14 PM
Hi folks,
Thanks for reaching out to the Community. I'm sorry to hear your Nest x Yale Lock and Nest Connect won't connect and are not working as expected. But no need to worry, help's here!
I understand that you already followed basic troubleshooting (like reset and restart) to pair you Nest devices, here are some advanced troubleshooting steps that you can check:
Please make sure to review the process to Factory reset the Nest × Yale Lock because it can be the reason why it has issues to get paired.
In addition, please check the following troubleshooting steps if the pairing error code is T030 during the process:
The maximum number of homes you can have in the Nest app depends on what account you use to sign in.
Please check these good articles to Troubleshoot offline or disconnected Nest Connect, Nest × Yale Lock disconnected or offline, to Troubleshoot connection errors during Nest × Yale Lock setup and to Set up Nest Connect in case it is needed.
Let me know if you need further assistance.
Best regards,
Mario
10-02-2024 03:55 PM
When I go through the nest x Yale setup flow, every time I try to add the lock, it asks me to install the nest connect ,which i already have and which shows as connected, but when i try to connect the lock to nest connect, it provides error T030.
I have factory reset and gone through this process multiple times. I have also done this via a 2.4ghz network after resetting since i read that might help. Nothing gets me around error T030.