Yale lock won't connect to nest connect - App is really glitchy

[meadowbrook]

Hey there,

Install of my Nest X Yale Lock was fine until I tried to use the App.  It's really glitchy.  Additionally my Yale lock seems incapable of connecting to my Nest Connect.  It seems like an App issue, but I've reinstalled the app a few times and restarted my iphone with little success.  Would appreciate any help.  Thx. 

[josephshowie · Accepted solution]

I just spent hours on the phone with support and the only solution that allowed me to connect the Nest Yale Lock to the Nest app was to create a new home in the Nest app.  I had an already existing home in the Nest app where I have my doorbell and outdoor cameras connected.  I was trying to add the lock to this home in the app and it just wouldn't work.  The support agent had me create a new home in the Nest app and when I added the lock to that home (no other connected devices in that new home), it worked.  

Not an ideal solution, but at least it's working now.

[JanetB · Accepted solution]

Hi Brenda

Thanks for the info! Due to the age of our lock, we would not be eligible for a refund. We were FINALLY able to pair our lock with the Nest connect and it is working again.

[Brad]

Hi there,

I am glad to hear that you're no longer experiencing this issue! We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[JanetB · Accepted solution]

Everything is working now, thanks