Yale smart alarm keypad issue

[BGdub]

I'm trying to set up a routine whereby the nest thermostat will turn off when the yale smart alarm is activated. 

I've been able to set up routines that activate the alarm by voice command and turn off the thermostat. But it won't recognise the instruction/ routine if the alarm is activated from the keypad.

I've unlinked the yale account and relinked it but that didn't work. 

Any idea why this routine won't work and how to fix it? Thanks

[Brad]

Hi there,

Sorry to hear you're experiencing this, I would love to look into this further for you. If you haven't already, you can learn here how to factory reset your Yale lock, which may help to reset issues it may be having. Please let me know if you need further assistance.

Best regards,

Brad

[BGdub]

Hi Brad, thanks for your reply. 

I don't have a yale lock. The issue is the when seeing the alarm from the keypad, the routine I've set up won't turn off the best thermostat. I've tried adding a light to the routine and it won't turn that on either. 

Should i still try a factory reset?

Thanks. 

[BGdub]

Hi Brad, thanks for your reply. 

I don't have a yale lock. The issue is when setting the yale alarm from the keypad. The routine I've set up won't turn off the nest thermostat. I've tried adding a light to the routine and it won't turn that on either. 

Should i still try a factory reset?

Thanks. 

[Brad]

@BGdub

Sorry for my late response, but I do think that a factory reset would still help you out. It is up to you if you wish to do so. If you still experience this again, please let me know, or reach out to support.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[BGdub]

Hi Brad, thanks for your reply. 

I don't have a yale lock. The issue is when setting the yale alarm from the keypad. The routine I've set up won't turn off the nest thermostat. I've tried adding a light to the routine and it won't turn that on either. 

Should i still try a factory reset?

Thanks. 

[janthadeus]

Hello BGdub,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help, Brad.

Best,

JT

[BGdub]

Hi, thanks for your reply. 

I don't have a yale lock. The issue is when setting the yale alarm from the keypad. The routine I've set up won't turn off the nest thermostat. I've tried adding a light to the routine and it won't turn that on either. 

Should i still try a factory reset?

Thanks. 

[Brad]

Hi there, 

Just checking in to see if you have reached out to support yet? If not, you are welcome to fill out this form, and a higher tier of support will reach out to you with next steps if applicable. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[EmersonB]

Hello everyone,

@BGdub I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate the help, Brad and JT.

Regards, 
Emerson

[EmersonB]

Hi BGdub,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson