Yale x nest doorlock

[rmversluis]

My Yale doorlock has worked fine with Nest Connect for over 3 years.  First signs of trouble were tamper alarms occurring regularly without cause.  It would work again after flipping a battery out and in, until the next alarm, days or weeks later. I tried to clear this alarm sign from my nest app without success and I finally tried removing the lock from nest.  Nest version is 5.81.0.8 (on pixel 9) , Nest Connect 1.4 software version is  1.3.3-1.  Now I cannot connect the lock to wifi using Connect.  Connect is live and hence on the correct (not Guest) wifi network.  I have 3-unit Orbi mesh network in a 1600 sf house. Following the Yale lock setup procedure I get stuck at "push button until flashing".  Button does not light up by pushing it for a long time.  Next: factory reset. Push reset button while inserting batteries: Yale button does not light up.  Note that button does light up when I flip battery out and in. Please advise.

[DeboraJ · Accepted solution]

Hi @rmversluis,

Thank you for reaching out to the community! I'm sorry you're having trouble connecting your Yale lock. I appreciate you trying some troubleshooting steps already. Let's try this next:

• Disassembling the inside of the lock:
  • Open the inside: Find the screws on the mounting plate (the part against the door) inside the lock and remove them with a screwdriver. Gently pry the plate apart.
  • Locate the white wire: Inside, identify the white wire and note how it's connected.
  • Disconnect the wire: Depending on the connection:
  • Connector: Look for a small tab on the plastic connector. Press or lift it and gently pull the connector (hold the plastic, not the wire). If there's no tab, pull gently.
  • Screw: Loosen the screw on the metal terminal slightly and unwrap the wire.
  • Push-fit: Gently pull the wire. If it resists, look for a lever or button to press or slide while pulling.
  • Remove the wire: Once disconnected, remove the white wire completely.
• Reconnecting and testing:
  • Wait 1 to 3 minutes.
  • Reconnect the white wire securely.
  • Try connecting your lock again.

Please let me know how it goes!

Best regards,

Debora

[rmversluis]

That did it!  Once reset, it connected to my Nest account quickly and easily.  Thank you so much. 

Keep up the good work and make people happy!

Rob Versluis

[DeboraJ]

Hi @rmversluis

It's good to know that the Yale lock pairing issue is now resolved. We appreciate your efforts during this process. Please don't hesitate to contact us if you encounter any other issues in the future. Take care and stay safe.

Best regards,

Debora