nest connect says app is having trouble connecting to the assisting nest product

[vip_tech]

the nest connect is in the same room at the wifi and my phone. both my phone and laptop are connected fine to it.

it always says "app is having trouble connecting to the assisting nest product". i have tried resetting the connect device. i have another connect device that has the same error when i try to add it.

[rdewan]

Having the same problem with my new Nest Cam (battery)

[bigbird78]

same and very frustrated

[Brad]

Hey folks,

This is unfortunately an ongoing issue/bug. We are still collecting information on it, so please reach out via this link here and support will reach out to you. 

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.