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Security

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An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

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Nest x Yale lock passcodes do not work

So I recently purchased a Nest x Yale lock and it really does not work well. I can either successfully set it up with my phone and unlock it from my phone, however if I do that then no passcode will work on the lock itself. The only way to unlock or ...

gsdb2018 by • Community Member
  • 555 Views
  • 2 replies
  • 0 kudos

nest connect and yale disappeared from app

I set up my lock 8 + months ago and have had no issues since. Today I went on the app to enable a passcode and the lock was missing both from Home Screen and products. I tried restarting wifi, nest connect, holding down lock button then I factory res...

Lisac604 by • Community Member
  • 642 Views
  • 3 replies
  • 1 kudos

NEST Lock: Can I change key code?

Is there a way to add new key codes and assign them to new people? I’m using the Google Home app, because the NEST App is no longer active…

Can not remove Nset Connect

HiI can not remove Best Connect, I tried to find it on Nest app and Google Home, and tired reinstall the lock, but when I scan the QR code in the back of Nest Connect to shows” is already on my account”, I just can not remove the Connect on my accoun...

MetalFan by • Community Member
  • 303 Views
  • 4 replies
  • 0 kudos

Resolved! Nest X Yale Lock - Not Able to Remove Guest

Hello,I added guess access for some friends and it worked great. However, now that they are gone I cannot remove them from the app. Everytime I attempt to remove them is says - “Something went wrong. Please try again”.I also removed the lock and did ...

Yellow and Green Nest Lights

Who would make the flashing lights to see whether or not it’s working be yellow and green? Since green is not a primary color, someone who is red green colorblind has no idea whether it is yellow or green. Why wouldn’t it be primary colors only? Red,...

adamrt918 by • Community Member
  • 301 Views
  • 4 replies
  • 1 kudos

Yale lock went offline and nest connect doesn’t reconnect to wifi

My lock went offline few days ago. I checked the nest connect connection, the light came as yellow.I have tried removing the products and adding but no success. Connection check is resulting in yellow light every time. I have even moved near the wifi...

Not receiving Nest lock low battery notifications

Only discovered a low battery condition by opening Google Home and seeing that the lock was offline. This is at a vacation rental property. Fortunately I was able to get our maintenance guy to replace the batteries. I read that on the Nest app home s...

46Chris by • Community Member
  • 405 Views
  • 5 replies
  • 1 kudos

Nest Connect will not go green

Trying to install Nest Connect, light will not turn green. Even after factory reset and getting yellow light, it goes back to flashing blue light. I’m stuck!

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