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Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

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Can you download Longer videos than 28 seconds

HiI have a nest cam and I wanted to kniw if you can download videos longer than the 28 second ones it does for you. I want video of something that's longer in time than 28 secs.Thank you

Yale lock doesn’t recognize passcode

For some reason my Yale lock is no longer recognizing any of my passcodes. I've reset the lock, even did the factory reset and reconnected to Nest app. it still doesn't recognize my code at the keypad but I can unlock it via the Nest app.What can I d...

Kokobo by • Community Member
  • 436 Views
  • 1 replies
  • 1 kudos

What happens with Google?

After waiting more than a year to replace the defective Nest Secure. Today I opened the box and installed the new device. I am now reading that the device will not be supported after April 7th. Can someone explain to me what is going on? How could Go...

Ymen by • Community Member
  • 597 Views
  • 2 replies
  • 2 kudos

Nest lock deadbolt stuck

New homeowner. I did a factory reset but it’s telling me “deadbolt is stuck” and cannot lock or unlock. Physically deadbolt locks and unlocks fine. I saw a post about a “wobbly locking spindle” and I need the answer to that bc it might help me. Pleas...

Mjm2023 by • Community Member
  • 628 Views
  • 1 replies
  • 0 kudos

Nest Camera and Doorbell

Good evening. I have a Nest Camera and Doorbell. To the best of my knowledge, it is neither a Nest Secure or a Nest Yale Lock product: however, to submit the issue I'm dealing with I had to choose one of these two products listed in the "Product" dro...

Problems with adding a new guest

When I log in to add a guest to home entry I get a pop up that say “something went wrong, try again later” this has been happening for 2 weeks. I’ve already deleted and redownloaded the app. Tried on multi devices and no / off of same Wi-Fi network.

161 by • Community Member
  • 394 Views
  • 1 replies
  • 0 kudos

Keeps going offline

After reading all the issues and having mine go offline at least once a month and struggling to get back online. I’ve come to the conclusion that this is the worst product I’ve seen in a long time. Wish I could get my money back. I have nest doorbell...

Ketchnu by • Community Member
  • 530 Views
  • 1 replies
  • 0 kudos

Nest connect flashing blue

My Google nest connect won’t work. I thought it was the Google door lock, which has been occasionally going off-line whenever it feels like it, and coming back on whenever it feels like it. I tried to work on that today when it was off-line, and then...

Nest Connect Port Requirements

Hi, I am trying to set up a firewall rule to block traffic to and from my Nest Connect (Nest x Yale Lock), but understand that it must talk to Google in order to function. What ports must I allow in order to maintain functionality?

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